How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Charlieoccasions Septic to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens next. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when you called or contacted Charlieoccasions Septic
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. Each one answers for its own quotes, pricing, work and customer service. If you have a problem with work on your septic system, sewer line or plumbing, a good first step is usually to raise it with the provider directly. Keep a written record of what you said and when.

Please still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Note that Charlieoccasions Septic cannot settle contract disputes, issue refunds for a provider's work, or make decisions for a provider.

Sending Us Your Complaint

Email contact@charlieoccasions.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will then look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed plumbing or septic contractors, your state licensing board or local health department may be able to help too.

Contact

Email: contact@charlieoccasions.garden